Hide price on a single catalog item in Service Portal

[Community Alums]

I have searched around and found plenty of information on how to delete the price on the portal page for all items, but wondered if there is a way to delete the price for a single catalog item?

I have built a catalog item,and it is showing the price on the portal page. I just need to delete this item's price and not all the others as some pages need the pricing. I have gone through maintain items>"My item name" and selected "Omit Price in Cart", "No Quantity" and "no Cart" but the price is still showing.

Any ideas on how to hide it for this single item?

[Community Alums]

I am assuming if I leave the box unchecked that will = false - but the price is still showing up whether I check the box or leave it unchecked.

[Pradeep Sharma]

You are right. If the box is unchecked the value will be false, but I tried this on J instance and was able to get it working. Which release is your instance on?

[Community Alums]

We are on Jakarta. I figured out if I set the Price to $0 it removed the price from the portal page. The REQ it generates was auto approved still but the RITM generated from that still requires approval which is ok. So in essence I got it to work as needed accidentally LOL.

Thanks for the help again!

[Pradeep Sharma]

Thanks for the update Kris. You are right. I was testing this on normal UI with the above changes. For Service portal, it works when the price is set to $0. I'm glad your issue is resolved.

Let me know if that answered your question. If so, please mark the response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list. Thank you

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