create incident using classic lists and forms : Locate work assignments using my groups work

Sharing Dashboards with non-itil users

I have some Dashboards that I want to share with users with no roles attached to them. These users only use the Employee Center, so they do not have any roles assigned to them. Is there a dashboard role that will allow them to see dashboards with rep...

Creating a Dynamic filter option for System Class Name

When displaying Configuration Items in a list (or other conditions) I would like to have a dynamic filter that says "is (dynamic) Principal Class".   In theory this should be simple, since the "=" condition will already work in an encoded query using...

How to remove Featured Content

HelloWe are using Washington and my predecessor set a number of articles to be featured content.  I want to remove these as they remain relevant but I no longer want them showcased as featured.How do I do this?In Knowledge Base view I see this (no id...

Catalog Task Reports for Lease Replacements

The company I work for leases our computers so every quarter, we are working on Lease Replacement Catalog Tasks. The issue I am having is that I cannot separate the SCTASKS that relate to this quarter and SCTASKS that relate to next quarter. Any idea...

SLA due is showing UNKNOWN

SLA Due is showing Unknown, So based on created field SLA due should auto populate but it will included 48 hours Example: Created is 2020-07-27 13:26:58 So SLA Due should be 2020-07-29 13:26:58

Issue setting an Action output of type Object

Greetings,  In order to make an API call I need to create an Object of Objects to pass into the API call. Ex, it would look something like this where I am creating an accessProfiles object that consists of 2 access profiles. "accessProfiles": [{"id":...

Is there a way to add a variable into a text field within Catalog Builder?

I want to add a text field which also includes text which dynamically updates, essentially auto-filling in data in relation to other fields on the form.  The user would put in their name within the "username" field, which is then shown elsewhere to e...

Walkup location schedule not displaying correctly

Hi All,I am working on walkup appointment booking widget and configuring a location for it. I have setup the location and added a schedule to it, which is available 24 X 7. But on the widget it is showing location as closed.Is there anything I missed...

Flow Designer - Save REST response as attachment failing

I'm trying to utilise the "Save as attachment" option in a REST step within a flow designer action.  I've configured all of the fields (attachment name, parent document) but when run I get the following error; Error encountered while creating Attachm...

Does the ATF Test Generator require an Admin role, or is there an alternative way to gain access?

Hi,I work for a company that is cautious about granting Admin rights for testing. Are there any alternative roles that would allow testers to access/work with the ATF Test Generator? The company primarily works with Cases, Incidents, Knowledge, Chang...

Question on Configuration vs Customization

1. Writing NEW Business rule is  Configuration or Customization?2. Writing NEW scheduled job is  Configuration or Customization?3. Creating a simple scheduled report is Configuration or Customization?4. Creating a simple scheduled report with "condit...

Unhandled Exception in GlideAjax

Need some help debugging my Client Script/ Script Include.  The Client Script is supposed to call a Script Include to display JSON output from a REST message, in a form select box (drop-down) but it is throwing an Unhandled Exception in GlideAjax in ...