Hide/Remove certain tabs in HR Agent Workspace
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04-02-2024 06:21 AM
Hi all,
I need to hide/remove the "Interactions" tab in the HR Agent Workspace when looking at a case.
Any guidance would be really appreciated
Thanks,
Kev
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04-02-2024 09:14 AM
Try this way
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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04-03-2024 06:48 AM
Hi AG,
somewhat helps.. I can't seem to find anything related to the "Interactions" and "Emergency Contacts" tabs.
I would need to deactivate these 2.
Thanks
Kev
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03-28-2025 01:47 PM - edited 07-17-2025 11:29 AM
Solution by AG worked for me, Follow his screenshots and then when you click on Configure Page you will see the following menu:
- Form Header
- Action Bar Configuration
- All Actions
- Ribbon
- Form Layout
- Related Lists
Click on "Related Lists" and you will be able to remove/add tabs.
Make sure that this is the view name you would like to update. Remove "Interaction" from the List Collector from the right column to the left one. Click "Save".
Refresh the case on the Workspace so there is no longer "Interaction" tab in between "Cases Opened for User" and "Tasks SLAs" tabs