Hide/remove info message

[MentZ]

After submitting a new request, following info message is displayed to the user:

Thank you, your request has been submitted. 

And it never goes away, unless the user clicks on the 'X'. Is there a way to remove this message after 5 seconds? Or remove it all, we don't really need it.

[JR Guieb]

There is a system property for this.

• Go to sys_properties.list
• Search for glide.service-portal.notification_timeout.seconds
• Change the value to the length in second you would like the info message to auto-dismiss.

[MentZ]

Thank you for the answer, it is already set to 5 seconds, but it still remains.

[JR Guieb]

You might need to clone the SC Catalog Item widget to edit or remove that message.

Here is a ServiceNow Knoweldge Article that will help you out with that.