Hide Request Price in service workspace

[tpeleg]

Hi,

Is it possible to hide price on service operations workspace without configure ui builder or changing requestInfo SNC script include?

Thanks,

Tomer

[Rafael Batistot]

Hi @tpeleg 

this might help you 

https://www.servicenow.com/community/incident-management-sow-forum/from-service-operation-work-space....

[Ankur Bawiskar]

@tpeleg 

without UI builder config or script change not possible.

you might have to duplicate that Record Information and then make changes

check this

Service Operations Workspace - Configuration 

OR

Another way is to use field level READ ACL on Price field on REQ and ensure it's seen only for the users you want.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@tpeleg 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[kaushal_snow]

Hi @tpeleg ,

Hiding the Price field in sow without touching UI Builder or core script include is tough but partly possible.....price, quantity these are often coming from the RequestInfo / RequestInfoSNC script includes or via static form header or formatter macros that are read only,.....so you can’t just remove them globally unless you clone or override things, but you can get around it by using a Workspace Form Header record for your table and removing Price/Quantity from the secondary field list, or using audience/user criteria to hide those fields for certain roles, but if those values are hardcoded in a formatter or macro you’ll likely need a minimal customization....

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