Hide section on form in SOW workspace

[Supriya13]

I have created  2 section > Hold Information and Resolution Information. In both  section fields are mandatory based on their state as on-hold , resolved.

I am trying to hide both section Hold Information and Resolution Information in other state of incident in incident mamngement for service operation workspace.

I tried - global UI policy - workspace / workspace UI - not working , Isolated script - g2tab in in client script - not working for me

[Ankur Bawiskar]

Hi,

Just to inform if the fields under that section are mandatory; you cannot hide it

g_form.setSectionDisplay() is supported in workspace.

what's the challenge faced?

Regards
Ankur

[Supriya13]

Hello  Ankur ,

I have done using UI policy - view and ui type set as all

Thanks,

Supriya

[Ankur Bawiskar]

So is it working fine now?

Share your UI policy etc screenshots

Regards
Ankur

[Supriya13]

yes its working fine now.

g_form.setSectionDisplay('hold_information', true);

add for service opertaion workspace view.