Hide/Show Knowledge articles in now mobile app

Rajesh PanneerS
Tera Contributor

‎11-17-2023 01:33 AM

On the sc_cat_item table I can see a field 'Availability', using which we can configure to show/hide the catalogs in now mobile app. Similarly is there any OOB functionality to Show/Hide knowledge articles in now mobile app.

 

If no OOB functionality available how to do this customization which provides access to knowledge admins to show/hide an article.

0 Helpfuls
  • 483 Views
2 REPLIES 2

Abhi13
Giga Guru

‎11-20-2023 03:10 AM

Hi @Rajesh PanneerS ,

 

Your requirement is to hide all the kb articles from the mobile app or few out of all the kb articles available?

You may can restrict Kb Article applet for particular role as well.

 

Thanks,

Abhishek

0 Helpfuls

Rajesh PanneerS
Tera Contributor
In response to Abhi13

‎11-20-2023 03:38 AM

I want to provide Knowledge admins the ability to control the visibility of individual knowledge articles in now mobile app, like we use availability field for catalog items to control the visibility of individual catalog items, 

 

 

0 Helpfuls