Developer

Problem Model selection on workspace

We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to create problem with those 2 models. This interceptor is working as expected for native UI but its not showing on workspace and instead the default problem model is sele...

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Vibe-Coding a ServiceNow App, Part 2: What Actually Stuck

◆ VIBE-CODING · FOLLOW-UP ◆Six Months Later:VS Code + Claude Code Found Its NicheA short update on where AI-assisted ServiceNow development actually landed for me — and why I haven’t touched code directly on an instance in months.#ServiceNow · #Claud...

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Replicating “Create Project from Template” in Strategic Planning Workspace

Hi ServiceNow Community,I am trying to replicate the existing “New Project from Template” functionality available in Project Workspace within Strategic Planning Workspace, specifically for the Projects related list under a Program.Existing behavior i...

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Resolved! OnSubmit client script to make attachment mandatory in service portal is not running on glideapp

Hello, I wrote an on submit script to make attachment mandatory that is visible on service portal or esc, but this script is not running on glideapp.servicecatalog_cat_item_view. Below screenshot for your reference. Please suggest .I have written 2 s...

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I want to change the label of field displayed on Workspace.

I want to change the label of field displayed on Workspace. I want Opened for field to have a different label just on the workspace. Is this possible?Please help me out!Thanks.

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Editing Closed Request Fields as Admin

Hello Everyone,I have an excel sheet of records data, and as an admin on Prod instance I want to be able to edit closed complete request fields which are read only to match with the excel I have, how do I do this in the best way with minimal manual ...

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Resolved! How to make a field mandatory only on SC Task for a particular Catalog Item

Hi All,I have a requirement where a catalog variable job_number should:Not be visible on Catalog Item or RITM (achieved by a Catalog UI Policy). Be mandatory only on SC Tasks when:Short description starts with "Create address book record"Assignment g...

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Translate a related list control label

Hello,I have translated a table label, and it displays correctly throughout the application. However, when the table is shown as a related list, the related list title does not use the translated label.Is there a way to translate the related list lab...

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Add options to the sys_choice table

Hello,I have to create a field on a catalog item giving users the option to select "Library or List".If 'Library' is chosen, a *multi-selection* dropdown is needed with the following options: Site SecureSafetyEnvironmentalProduct SafetyVoice of Custo...

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"Edit Metrics Weight" UI action not working on Service offering form

When I click "Edit Metrics Weight" on the Service Offering form, the modal opens without displaying any data. I checked the UI Action and found that GlideDialogWindow references a specific UI Page, but I couldn’t locate that UI Page in my instance. I...

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Workspace view rule script for custom workspace

I wanted to know is there any way we can use the scripting in Workspace View Rule? I am looking for a way to call scripting include in workspace view rules.I have created the workspace view rule for my custom workspace. See the screenshot pasted belo...

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Agent Workspace: Checkbox/selector for Multiple Record Section on list view for custom application

Current behavior:The checkbox/selector column is visible for Admin users, allowing multiple records to be selected.The same checkbox/selector is not visible for AgentsBecause of this, agents are unable to select multiple records and perform bulk acti...

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Adding catalog variable as a column in the list view using Database view

Hi Everyone! Just want to know if it's possible to add a catalog variable as a column in the list view using Database view?So we already created a database view joining these tables (sc_req_item, sc_item_option_mtom, sc_item_option), and what I can s...

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Resolved! Smart Assessment Assessors set in flow

Good day. I am creating a smart assessment using a flow against the pm_program table. I am having an issue setting "Assessors" via a script. I would like to combine the program_manager and additional_assignee_list fields as assessors. Tried vario...

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Outbound REST via MID server using mutal auth

Hi forumI try to connect to a remote REST service that are using mutal auth: I got it working without a mid server, but I need to use a mid server for this connection: I have tried to follow this knowledge article:https://www.servicenow.com/docs/r/in...

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