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‎09-04-2018 09:52 AM
I want to hide some records based on the roles..
If user has itil role,then particular records shouldn't visible, only admins should see all the records..
Solved! Go to Solution.
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Scripting and Coding

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‎09-04-2018 12:11 PM
Yes, so I believe you will need two ACLs. One to allow ITIL users to see the records if the VPN access field is populated, and one to only allow admins to see the records if it's empty. Is this field on a custom table? If so, you should be able to just create these two ACLs. If it's on an existing table, you'll need to consider the already existing ACLs as well.
Here's an example of the two ACLs you'll have to create. Replace the Incident table with whatever table you are using and make sure the box next to it is -- None --.
ITIL ACL
Admin ACL

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‎09-08-2018 08:29 AM
Hi Aravind,
Just checking in on this. Did the answer I provided solve your issue? Or do you need further assistance? If I did solve this, can you mark the solution as correct to close this post, and help future developers.
Thanks!
Josh

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‎09-04-2018 02:10 PM
Hi Aravind,
Did that solve your issue? if so, can you mark my solution as correct to help future developers?
Thanks!
Josh