Hide subcategory option depending on role and group

[Rairai31]

Hi,

I have a requirement to show a subcategory from an incident form depending on the role and group membership. This is working on SOW but not on native view, UI Type is on ALL. Can you please advise what needs to be done? Thank you.

[Rairai31]

@Ankur Bawiskar

Yes, that is correct.

[Ankur Bawiskar]

@Rairai31 

can you try removing other choice value and see?

[Rairai31]

@Ankur Bawiskar 
I have made other option inactive and was not able to see that subcategory. I have also make the Swap inactive because of the addOption as mentioned by @Najmuddin Mohd. 

The behavior is still the same. It is showing correctly on SOW but not on native view. (Impersonated an ITIL user, Swap subcategory is not showing for both workspace and native view. Impersonated a user with asset role, Swap subcategory is showing on SOW but not on native view.)

Native view

Thank you

[Najmuddin Mohd]

Hi @Rairai31 ,

Can you try by adding the Option value in the Client script itself if return condition does not match the value.

Like, if(Scratchpad == true) {

addOption;
Else{

removeOption;
}

Generally, I have used these together.


If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[Rairai31]

Hi @Najmuddin Mohd,

Thank you very much for your response. I have used it. It is working fine on the SOW, the Swap option is not showing if I impersonate an itil user. But when I check the native view , I can see the Swap option. Swap option should only be visible to admin, asset and Service Desk. Thank you.