Hide tab of Contextual Sidebar in SOW based on role

[ys_7]

Hi Everyone - I am working on hiding the contextual sidebar tabs in sow based on user role. For ex - itil user can only see the attachment on there right sidebar.  Based on the below prod doc link. I followed steps but I am unable to achieve it.  Thanks in advance. 

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-operation...

[swapnali ombale]

Hi @ys_7 

You are editing in wrong scope in sncreeshot it shows that currently you are in global scope you have to change it to sow scope

Kindly mark my answer as helpful and accept solution if it helped you in anyway. 

[ys_7]

Hi. Thank you for your response. I did try editing the SOW ITSM Common app scope. Still I have the same issue. 

[Dr Atul G- LNG]

Hi @ys_7 

Please change the scope of the app and then try, Click on "Here" as per highlight and make sure you have the right update set to capture the changes.

[ys_7]

I did tried editing it exact workspace SOW ITSM Commons. Still I am having the issue.