- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2025 07:25 AM
i have created a catalog item and added variables set to it, in this variable set i have variables which are mandatory at the dictionary level , but i want to hide this variables to the catalog item in which this variable set is added
can u help with this?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2025 10:32 PM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2025 10:38 AM
I have tried creating catalog ui policies and client scripts but can only able to make tye filed non mandatory, but it showing on the form..
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2025 02:06 PM
Hi mate,
Then you need to remove the mandatory from dictionary level and I guess then it works. Try this workaround.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2025 08:25 PM
I already informed I doubt it might work as the variable is mandatory at config level
2 Ways now
1) remove the mandatory from config level and make those mandatory on your other catalog items using UI policies
2) then no need to create UI policy on your new catalog item
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2025 10:32 PM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2025 12:38 PM
Never use read-only and/or mandatory "dictionary" attribute, always use UI Policies - exactly to avoid these kind of situations.
If you unset the dictionary attribute and you create the proper UI Policies, it will work as expected, just keep in mind that UI Policies setting mandatory policy must always have lower order value than other type of policies, like visible or read-only policies.
