Hide Watermark from Outbound Emails

[Surbhi Srivasta]

Hi,

I need to hide watermark from Outbound emails getting sent from ServiceNow. I have written a Business rule on Email log (sys_email) table, my script is below. The script works fine when tried with Background script but in Business rule it does not.

I tried adding a log and I cannot see watermark in my log but when I Preview the email it is still there. 

Note: I know we have Omit watermark checkbox on notification record, but for my scenario I cannot use that feature and needs to be done with a script. 

BR Details: Before Insert on sys_email Table

(function executeRule(current, previous /*null when async*/) {

	var getEmailBody = current.body;
	var removeWatermark = getEmailBody.match(/Ref:.*[A-Za-z0-9_.]/);
	getEmailBody = getEmailBody.replace(removeWatermark, ' ');
	gs.info('Email body ' + getEmailBody); // This gets print correctly with no watermark but while Preview it is still there.

})(current, previous);

[Mark Roethof]

Hi there,

I don't see you actually replacing the current.body. Small mistake I guess.

Kind regards,
Mark

[Mark Roethof]

Also just tested your BR and only added:

current.body = getEmailBody;

Works oke. Theres one < left in the body, but basically the Ref is removed.

Kind regards,
Mark

[Surbhi Srivasta]

Hi @Mark Roethof 

Thanks for pointing out. I might be sleeping while writing the above BR.

Can you please help me here , everything got removed except ">" which still stays as it is. How can I update my code to get rid of even this character from the email?

Regards,

Surbhi

[Mark Roethof]

I need to test with a proper regex. Though just debugging your removeWatermark:

*** Script: Ref:MSG0004891_vEKQtrFqAjA7R1xzqGmn</div></body></html

There's your issue. The regex is incorrect.

Kind regards,
Mark