Hiding fields based on answer for fulfiller Incident form

[Danny Barker]

Hello, I am looking for some guidance on the following.  We have some questions that are asked on the Service Portal incident form.  When they carry over to the fulfiller side based on the answer, we would like the option to hide some of the fields.  Below is an example of one scenario. 

I have created UI polices and actions on the portal side to drive what questions are displayed based on choice but i'm not familiar on how this is done on the fulfiller incident form. 

Any assistance to point me to the right steps would be much appreciated. 

[Marcos Kassak]

Hi @Danny Barker,

Please check the video below to create this rule:

https://www.youtube.com/watch?v=78pj0VppoMM

You'll create a UI Policy on the resolver pages instead of a Catalog UI policy, it's similar but tricky.

If you found my answer helpful or correct in any way, please don't forget to mark it to help future readers! 👍

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Kind regards,

Marcos Kassak
Solution Consultant  🎯

[Community Alums]

Simplest way is to create UI Policy on the incident form.