Hiding fields with a business rule

[milesdpratt]

Hi all,

I have a requirement to track time worked on incidents for our help desk agents only. I would like to hide the time worked field when the incident is not assigned to the help desk. A UI policy could easily do this, but then the time worked while adding notes and reassigning wont be saved.

Is there a way to hide a field in an "after" business rule?

[Kalaiarasan Pus]

How about using a onchange script ? Business rule is a server side script and it can't hide the fields....

create a onchange script on assignment group if not already present and do something like

if(newValue == 'sys id of help desk assingment group')

{

g_form.setDisplay('time_worked',false);

}

else

{

g_form.setDisplay('time_worked',true);

}

[marcguy]

one way you can (kind of) do this in a BR is with a display BR, you can pass into the client whether the current user can see the field or not, i.e.

if (!gs.hasRole('itil')){

g_scratchpad.canseefield = false;

}

then in the client

if (g_scratchpad.canseefield == false){

g_form.setDisplay('fieldname',false);

}

we use this a few times to define whether users can see or even write to certain fields depending on special conditions that ACLs won't help with (long story)