Hiding Radio buttons

[kunal16]

Is there any way to hide radio button (question choice under a MULTIPLE CHOICE variable type) for business users (non-ITIL users)?

[moulik1]

You can check below threads and see if its helpful.

https://community.servicenow.com/thread/174593

Service Catalog Requirement

[kunal16]

Hi Moulik,

Thanks for the threads. But since my requirement is more of a user-role specific, UI policies wont work out. I tried the below client script and it removed the whole multiple choice variable including label from the service catalog.

function onLoad() {

  var isitil = g_user.hasRole('itil');

  if (!isitil)

  {

  var a = g_form.getControl('safe_request_type');

  var b   =$(a).up(1).up(1).childElements().each(function(value,index){ if(value.innerHTML.indexOf('Architecture') != -1){ $(value).hide(); }     });

  }

}

Since, I need only one radio button (from the list of 3 radio button choices) to be invisible for non-ITIL, the above script doesn't seem to work.

[Stephen W_]

I know this is a very old question, but I thought I'd chime in, just in-case someone else is looking for the answer.

Unfortunately ServiceNow hasn't given us an easy option, but here's what you need:

//This assumes that your variable is named "safe_request_type" and your option value is "architecture"
function onLoad() {
     if (!g_user.hasRole("itil")){
           showRadio("safe_request_type","architecture",false);
     }
     function showRadio(strVarName, strOption, bVisible){
           var myOptions = g_form.getControl(strVarName).up(1).getElementsByTagName("label");
           for (var i=0;i<myOptions.length;i++){
                 var element = myOptions[i].getElementsByTagName("input")[0];
                 if (element.value == strOption){
                       element.hidden=!bVisible;
                       myOptions[i].hidden=!bVisible;
                       break;     
                 }
           }
     }
}