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Hierarchical queries not working - Yokohama new features

shun6
Giga Sage
Giga Sage

Hi developers,

 

In Yokohama release, new query operation is added called "hierachical queries".

I configured it following docs like below image and executed query but it didn't work.

Is there anyone who can execute hierachical queries successfully?

docs: Building hierarchical queries

shun6_0-1740230750248.png

 

I can't get any result when using hierachical queries although there're records which parent is South America.

shun6_1-1740230831983.pngshun6_2-1740230910690.png

 

Regards,

 

8 REPLIES 8

That Phil Guy
ServiceNow Employee
ServiceNow Employee

Similar story here. They even yanked the documentation. 

JulianLemcke
Mega Sage

Hey all, I just came across that topic now on my Zurich instance. It seems to be back on track? But still no documentation 😞

I must admit, that sounds really interesting.

Yeah! I just noticed yesterday that in a Zurich instance there are baseline records built out in the Record hierarchies module. Rad! The operators are available in the filter condition builder, and using them appears to generate a valid query. Unfortunately, I've yet to see it return any records when using such a query, but hopefully that's a combination of (1) me being a dolt, and (2) having crummy demo data. 

I know documentation used to exist during the Yokohama release; I think they yanked it when they realized the feature itself wasn't ready to go. Hopefully once they're confident that the feature is ready, they'll just re-activate the documentation.

 

Update: I've found it a few weeks ago: Building hierarchical queries, might be that one!