Highlight of Critical Location in Incident form
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-11-2024 02:03 AM
Hi Team,
Please help me with the Client script to highlight the critical location in Incident form just like we get VIP alert on Incident form so it will easy to identify the critical location.
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-11-2024 02:09 AM
You can write a field style same as the field style present for the Caller field.
Please use the below steps:
- Open an incident form
- Right click on Caller field > Select "Configure Styles"
- Open the style record used for VIP user's style
- Copy the "Style" field and create a new record for the "Location" field with the same style. Put the condition to identify if the location is critical or not
If this solution helps you then, mark it as accepted solution ✔️ and give thumbs up 👍!