Hi Tony,
All right, lthat clarifies things.
This form is for the table "u_special" and u_special extends Task. Incident (literally the table named incident) has no part in this.
You want the value of u_update_type on the u_special table to change as stuff happens.
The Caller is stored in the u_caller field, the Assigned to person is in the assigned_to field.
To clarify some of my earlier comments: sys_updated_by exists on the record, whether you show it on the form or not. It's a base system field, and is on every table. We can ignore that though, and use the gs.getUserName() call if this will be updated interactively (not via an import or integration, but by a person actually filling in a form and clicking a button to submit it).
Similarly, assigned_to is on the Task table, which is why your u_special inherits it. The caller_id field I mentioned in an earlier post is on the Incident table, which is why you don't have that on your u_special table- you don't inherit it, because you extend Task, not Incident.
Given your answers, you need a condition like this:
current.u_caller.hasValue()
All that condition does is make sure the Business Rule runs only if the Caller is actually populated. This should be a Before Insert/Update rule on the u_special table.
To make your script work, we use the more complicated version I posted before, adjust for the understanding that this not on the Incident table (or an extension of it) but instead is for this totally different u_special table which extends Task.
//who is making this update right now
var updater = gs.getUserName();
//reset the update type - this makes the value blank unless the
//updater is the Assigned to user or the Caller
current.u_update_type = "";
//do the assigned_to logic
if(current.assigned_to.hasValue() && current.assigned_to.user_name == updater)
current.u_update_type = "Commented";
//do the Special Caller logic
if(current.u_caller.hasValue() && current.u_caller.user_name == updater)
current.u_update_type = "Special Caller";
If you leave this as-is, then the u_update_type will have 3 possible values:
- Empty because the person doing the update or insert is neither the Caller nor the Assigned to user
- Commented because the person doing the update is the Assigned to user
- Special Caller because the person doing the update is the Caller
If you want there to be only two possible values- Commented and Special Caller, then remove line 06 and Line 09. Then it will always be either Commented or Special Caller, so long as the Caller field is actually populated.
Hi Tony,
All right, lthat clarifies things.
This form is for the table "u_special" and u_special extends Task. Incident (literally the table named incident) has no part in this.
You want the value of u_update_type on the u_special table to change as stuff happens.
The Caller is stored in the u_caller field, the Assigned to person is in the assigned_to field.
To clarify some of my earlier comments: sys_updated_by exists on the record, whether you show it on the form or not. It's a base system field, and is on every table. We can ignore that though, and use the gs.getUserName() call if this will be updated interactively (not via an import or integration, but by a person actually filling in a form and clicking a button to submit it).
Similarly, assigned_to is on the Task table, which is why your u_special inherits it. The caller_id field I mentioned in an earlier post is on the Incident table, which is why you don't have that on your u_special table- you don't inherit it, because you extend Task, not Incident.
Given your answers, you need a condition like this:
current.u_caller.hasValue()
All that condition does is make sure the Business Rule runs only if the Caller is actually populated. This should be a Before Insert/Update rule on the u_special table.
To make your script work, we use the more complicated version I posted before, adjust for the understanding that this not on the Incident table (or an extension of it) but instead is for this totally different u_special table which extends Task.
//who is making this update right now
var updater = gs.getUserName();
//reset the update type - this makes the value blank unless the
//updater is the Assigned to user or the Caller
current.u_update_type = "";
//do the assigned_to logic
if(current.assigned_to.hasValue() && current.assigned_to.user_name == updater)
current.u_update_type = "Commented";
//do the Special Caller logic
if(current.u_caller.hasValue() && current.u_caller.user_name == updater)
current.u_update_type = "Special Caller";
If you leave this as-is, then the u_update_type will have 3 possible values:
- Empty because the person doing the update or insert is neither the Caller nor the Assigned to user
- Commented because the person doing the update is the Assigned to user
- Special Caller because the person doing the update is the Caller
If you want there to be only two possible values- Commented and Special Caller, then remove line 06 and Line 09. Then it will always be either Commented or Special Caller, so long as the Caller field is actually populated.
