Host name is not retrieved by Midserver

[yui ozo]

Hello. - Hello.
I have installed Midserver on CentOS7 and connected to my instance.
I am not getting the "Host name" parameter for Midserver. (blank).
I can check its presence from the instance and verify it.

What is the reason why I am not getting the "Host name" parameter?
Is there any way to set the "Host name" parameter?

The host name of the CentOS7 environment is "localhost.local".

[msd93]

Hi @yui ozo 

1) Please make sure that the status of your mid server is "Up" and active.

2) Examine the MID Server logs for any error messages or issues. The logs can provide valuable information about what might be causing the problem. You can find MID Server logs in the MID Server installation directory.

3)Verify that there are no firewall issues or network connectivity problems between the ServiceNow instance and the MID Server. Ensure that the MID Server can communicate with the ServiceNow instance over the required ports.

4)Ensure that the MID Server version you are using is compatible with your ServiceNow instance.

5)Test the connectivity from the MID Server machine to the ServiceNow instance. You can use standard network troubleshooting tools like ping and telnet to ensure that there are no connectivity issues.

6)Test the connectivity from the MID Server machine to the ServiceNow instance. You can use standard network troubleshooting tools like ping and telnet to ensure that there are no connectivity issues.

7)Sometimes, restarting the MID Server can resolve issues

8 ) Ensure that DNS resolution is working correctly on the MID Server machine. The hostname should be resolvable to an IP address.

9)It's also possible that there could be issues on the ServiceNow instance side. Check the instance logs for any errors or problems that might be affecting MID Server communication.

Hope any one of the above troubleshooting method helps you.

[yui ozo]

@msd93 

Thanks for all the suggestions.
I tried each method, but could not get the hostname. However, we got MIDserver up and running successfully. Thanks.