How are assets created for CIs with the class of Personal Computer?

Claire Ashdown2 · ‎02-11-2021

We have CIs from an integration coming in with the class Personal Computer. I see that assets can be auto-created (either synchronously or asynchronously) via the Create Asset on insert OOTB Business Rule. However, that business rule and the method createAsset (in the AssetandCI script include) that is calls appear to terminate if one of several situations occurs, including if there is no model category for that CI's class.

OOTB, there is no model category associated with the Personal Computer class. Does anyone know why this is the case? Are assets not supposed to be created for CIs with a class of Personal Computer, and if so, why? Or should they be being created OOTB, and I am misunderstanding how the business rule and script include function?

Many thanks for your insights.

Kieran Anson · ‎02-11-2021

Hi Claire,

The "Personal Computer" is designed to store non-corporate devices such as BYOD devices that are enrolling in an MDM solution in inTune or WorkspaceOne. For this reason you wouldn't track the asset lifecycle of the device as it's not one the organisation owns. This isn't to say you can't use the Personal Computer class for tracking org assigned devices, you'll just need to create a model category in the cmdb_model_category table.

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Claire Ashdown2 · ‎08-16-2024

Yup, so it would be totally fine to have a Personal Computer CI, but doesn't make sense to have an asset for it. The CI is to track configuration details relevant to having the computer in their IT ecosystem, but doesn't necessary mean they "own" it. They don't own it -- that's why it's a Personal Computer. So you wouldn't track lifecycle details, cost, residual worth, etc.... but would want to know configuration/vulnerability information.

Does that help?

Community Alums · ‎08-16-2024

I totally disagree.

A PC (Personal Computer) has been the word for at computer for personal use, and would very much be owned by the cooperate.

Otherwise it would be a BYOD (Bring Your Own Device)