how Auto populate 'location' in RITM and SCTASK

Tharun15
Tera Contributor

‎03-01-2018 10:42 PM

i have Location field in RITM and SCTASK. how to auto populate this field with the location value of ‘Requested for’. 
Thnaks, 
Kumar
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6 REPLIES 6

Gowrisankar Sat
Tera Guru

‎03-01-2018 10:57 PM

Hi Kumar,

 

The best way to auto populate is to create a catalog client script, check applies on requested items/catalog tasks

Make use of GlideAjax(Best Practise) to query the user location

Set the response into the location field.

 

You can still skip glideajax and make use of gliderecord in catalog client script.

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Tharun15
Tera Contributor
In response to Gowrisankar Sat

‎03-01-2018 11:10 PM

Thnaks Sankar,

please provide code for that.

 

Thnaks

Kumar 

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SanjivMeher
Kilo Patron
Kilo Patron
In response to Tharun15

‎03-01-2018 11:29 PM

You need a business rule with script in RITM

current.location = current.request.requested_for.location;

 

You need a business rule with script in sc_task

current.location = current.request.requested_for.location;


Please mark this response as correct or helpful if it assisted you with your question.
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Tharun15
Tera Contributor
In response to SanjivMeher

‎03-01-2018 11:59 PM

Thamks for Reply 

Hi Sanji,

I think it's not working 

Please proved detail. 

 

Thanks

Kumar

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