How build agent is useful from perspective of customer side?

[harshdeep]

I mean it is helping dev team(backend)to accelerate through but how build agent is useful to customer?

[GlideFather]

Hi @harshdeep,

I would say that Build Agent is not ready for customer's implementation. In my experience clients are not ready enough for generative AI capabilities, for example they are "surprised" to receive various answers after prompting the same query and not realise that it is GENERATIVE and not static... with Build Agent you can give prompts but it's very difficult to adjust or debug at the moment, perhaps it will improve over time.

To try Build Agent on your own, refer to this answer

You asked specifically for Build Agent but to implement for clients, maybe it would be better to talk about Now Assist instead - see this: [GF#8] Getting started with Now Assist

Or do you have any particular question in mind?

[yashkamde]

Hello @harshdeep ,

Build Agent automates the build and deployment process, which helps development teams deliver fixes, features, and updates faster and with fewer errors.
So its ultimate impact is faster innovation, better quality, and more reliable service delivery all of which directly enhance the customer’s experience.

Also refer this, may it helps :

https://investor.servicenow.com/news/news-details/2026/ServiceNow-and-Anthropic-partner-to-help-cust... 

If my response helped mark as helpful and accept the solution.