How can I add a hyperlink to a ticket in the "Send Email" action of Flow Designer?

[MaramA]

Hello,

How can I add a hyperlink to a ticket in the 'Send Email' action within Flow Designer?

[Mark Manders]

You will need to add a script step (custom action) to your flow to configure the URL as link and have that link as output. You can than add the output of the step to your email.

You could also use best practice to just trigger a notification from the flow, instead of using the send email step. You can then just use the 'normal' notifications.

[Yashsvi]

Hi @MaramA,

please check below link:

https://www.servicenow.com/community/now-platform-forum/how-to-embed-a-link-to-a-specific-record-in-...

Thank you, please make helpful if you accept the solution.

[kk53]

using a link generator you can add to the email check this article Flow Designer Record Link Generator - ServiceNow Community