How can I add additional filters in knowledge portal search page ? (e.g. knowledge type, ownership group, article type, custom field)

[ashwanikumar]

Hi All,

How can I add additional filters in knowledge portal page? I found those filters are present in Knowledge Search (kb_search). To add more fields as filters what all places do i need to modify?

Thanks,

Kumar

[Kieran Anson]

Hi,

In order to do this:

1. Open Service Portal Configuration

2. Select Designer and search for kb_search

3. Under widgets, search for knowledge field facet and drag the additional facet to column where other filters exist.

4. Select the pencil icon to edit the instance options of the new widget.

5. Set the properties to meet your requirements, as an example

Title: Configuration Item

Source Table: Knowledge

Source Field: Configuration item

Facet Template: Multi Select.

6. Save your changes

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[Kieran Anson]

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[Akash Khare]

Hi Kieran,
I tried this process but not sure how to define alternate url parameters (see screenshot for example).Can you please elaborate on that ?

[Kieran Anson]

This option doesn't need to be filled out for a simple filter. The alt_url_params schema option alters the behaviour of the subscriber that communicates with the other widgets on the form.