Hi All,
I’d like to add additional filters to the Knowledge Portal page. I noticed that these filters are managed within the Knowledge Search (kb_search) page.
For out-of-the-box (OOB) fields, the process is straightforward:
Navigate to Service Portal > Pages and search for kb_search.
In the Page Designer, locate the section where filters are displayed.
Drag and drop a Knowledge Field Facet widget instance into the desired column alongside existing filters.
Edit the widget instance options:
Set the Source Table to kb_knowledge.
Select the desired Source Field (any OOB field).
Choose the appropriate Facet Template (e.g., Single Select) from the dropdown.
Save your changes.
This allows you to easily add OOB fields as filters.
For reference, see the attached screenshot.
but If I need to add custom fields as filters, l have made changes like above but that didn't work, Please let me know how to add the custom field.
Hi @SD_Chandan ,
Yes, the field already exists on the kb_knowledge table and is indexed.
Please find below the screenshot of the Faceted Search configuration for your reference.
I have used the same Knowledge Field Facet widget and set the Source Field to my custom field.
Kindly refer to the screenshot below for details.
But still it is not working. Let me know if anything need to be changed or added
