How can I add an image to my catalog item

Cupcake · ‎07-03-2018

I have a copy of a .jpg in which I want to add that to a catalog item.

How can I accomplish this please? Can this be done via a Macro variable type?

Thank you,

Karen

Cupcake · ‎07-11-2018

I got it working. Here is how I made it work. This works for Service Portal

a. Created the variable

b. Variable type = macro

c. Under the Annotation tab - in the Instructions box click the Image icon to add your image

d. Under the Type specifications tab - give it a macro of images_for_variable_items

View solution in original post

Raju Koyagura · ‎07-03-2018

Yes, you can achieve this by using Macro or UI Page or Widget (Service Portal)

Cupcake · ‎07-03-2018

Hi I just changed the type to UI Page and inserted the image, but when I went to the Service Portal to make sure it was visible I don't see the image.

Am I missing something? Do I need to add anything to UI Page on the Type specifications page.

Raju Koyagura · ‎07-03-2018

Macro and UI pages may not work in service portal. Better use widgets to get the right result in Portal.

Allen Andreas · ‎07-03-2018

Hi,

There's also another way I've seen people do this:

"However you can enable "Help text" for that variable using configuration changes.

Within the help text you can use html tags, like <img src='dte.jpgx'></img>. If that will suit your requirement you can go with that.

Let me know if you need anymore information.

For this to work, you need to set the property "glide.ui.escape_text" to "false"."

Credit to: https://community.servicenow.com/community?id=community_question&sys_id=ffe643e5db1cdbc01dcaf3231f96...

That allows you to sort of attach it to a particular field.

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!