I have a user created field on cmdb_ci_comm "IMEI Number" that has been around since before I joined this company. It is currently displaying as a textarea:
The business want this made smaller, as there is no need for it to be so large. Originally the maxlength was set to 4,096, so I hoped that by reducing the field length to 30 it would change, however it has not.
I cannot override the height with style rules since some users have the "Compact the user interface" and others do not, so no one size would work for everyone.
I also cannot delete this field and create a new field to replace it since it already has a lot of data in production.
I followed some suggestions (https://community.servicenow.com/community?id=community_question&sys_id=d2cefaa5db58dbc01dcaf3231f96...) to remove the field and refresh the cache, then replace it but that hasn't helped.
I can't find any other settings that would appear to be responsible for this behaviour, or that distinguish it from other String fields that are rendering as text type inputs.
Any help or information greatly appreciated.
Thanks,
Tom
