How can I change state to acknowledge automatically after 5 minutes of ticket creation on incident

[Anjali Singh1]

Hi,

How can I change state to acknowledge automatically after 5 minutes of ticket creation on incident?

Thanks & regards,

Anjali

[JP - Kyndryl]

Hi Anjali,

You may create a Flow that will survey incident created, wait 5 min, and update the field you want.

Here an example:

Regards.

JP