How can I change the URI_REF base URL?

[davehurley]

Hello All,

I'm using a reverse proxy to display an internal URL to my customers, but the URI_REF variable in the OOB notifications references the standard company.service-now.com domain. Is there a way to modify that? I'm sure it's pulling from a property somewhere, but I don't know which or what the ramifications of changing it might be.

Thanks in advance for reading my post. I hope you can help 🙂

-Dave

In way of trade, we're using SN to host a software catalog which allows customers to have software automatically installed on their machines (SCCM) or to download a self install package. If you've got any questions about how we're doing it, I'd be glad to answer them.

[Earl L]

David Hurley wrote:



looks like our professional service guys changed/added a property called glide.email.override.url type=string, value=https://yoururl/nav_to.do and private=true

How would this new property be referenced as a system variable, i.e. ${OVERRIDE_URL}? I'm trying to do a similar thing for our email templates that refer people to our CMS to view their incidents and service catalog requests but the email templates simply have the ${URL} variable and there's not much control provided by that mechanism.

[Jim Coyne · Accepted solution]

You just keep using URI_REF as usual and the value returned would be the value of the property instead of the instance's URL.

But if you need to get the value, you can use gs.getProperty("glide.email.override.url")

[Earl L]

OK, I'll give that a try and see what I get. Thanks.