How can I control the list of fields under Details in Service Operation Worksapce

Alon Grod · ‎08-10-2023

Hi,

How can I edit (add/remove fields) the list of fields under in the top of the incident in service Operation Workspace?

Brad Tilton · ‎08-10-2023

This is handled through the UX Form Header record.

Go to All > Now Experience Framework > Configuration Settings > UX Header Configurations
Find the SOW Header Config record and click into it
Find the table name, in this case it would be incident
Switch into the correct scope and add or remove items to the Secondary Values related list.

Alon Grod · ‎08-10-2023