How can I control the list of fields under Details in Service Operation Worksapce

[Alon Grod]

Hi,

How can I edit (add/remove fields) the list of fields under in the top of the incident in service Operation Workspace?

 

[Maik Skoddow]

Hi

please follow the instructions on https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/... 

Maik

[Alon Grod]

@Maik Skoddow can you plesae be more specific

[Brad Tilton]

Those are instructions for the ribbon in legacy agent workspace.

[Brad Tilton · Accepted solution]

This is handled through the UX Form Header record.

1. Go to All > Now Experience Framework > Configuration Settings > UX Header Configurations
2. Find the SOW Header Config record and click into it
3. Find the table name, in this case it would be incident
4. Switch into the correct scope and add or remove items to the Secondary Values related list.