How can I copy the email sent/received from the activity log on the RITM to the sctask

Cindyco
Tera Contributor

I have read all of the posts I could find where this is asked but have not seen any answers.  When someone replies to an email it is attached to the RITM activity log as email received.  I would like to know how to copy this to the sctask activity log?

Has anyone had any success doing this?

Thanks in advance

10 REPLIES 10

Hi, as indicated in my first post, you cannot show a received notification in the activities filter of 2 records, and in order to make details of the notification visible in the second task you would need to update your existing code to include a lookup of your child task, and then populate details onto the work_notes (or comments). Have you tried adding the example code that was previously supplied after the existing code in your inbound action?