How can I copy the email sent/received from the activity log on the RITM to the sctask
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08-02-2023 11:29 AM
I have read all of the posts I could find where this is asked but have not seen any answers. When someone replies to an email it is attached to the RITM activity log as email received. I would like to know how to copy this to the sctask activity log?
Has anyone had any success doing this?
Thanks in advance
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08-07-2023 01:17 PM
Hi, as indicated in my first post, you cannot show a received notification in the activities filter of 2 records, and in order to make details of the notification visible in the second task you would need to update your existing code to include a lookup of your child task, and then populate details onto the work_notes (or comments). Have you tried adding the example code that was previously supplied after the existing code in your inbound action?