Hi,We have a requirement to load a template on new_call table which sets the description field to some value. This template has to load when a field "Call Type" changes to incident. I am trying to write an onChange client script using applyTemplate("...
Hi,Can we edit the OOB service portal page ?If answer is yes, can anyone let me know how to do it.We have a requirement to make some customization to the sc_req_item page, but it is not allowing me to edit this page.Thanks
Hi AllI recently built a quick proof of concept for our service portal, and I have since re-cloned the environment and we are now starting to build our portal.During the proof of concept, I would take a standard page, copy it, and develop my copied v...
Hi GuysI was wondering if it is possible to have help text in a field within a form/table. Thanks in advance
I have a requirement to add a field to a task form which will consist of multiple URL links. Can anyone please suggest how this can be achieved?. The field type URL is able to hold only one link. How do we do this?
Trying to change the drop-down arrow color, i cloned the widget and tried couple of things in CSS but no luck. Appreciate your help! Can you identify the right class? Thanks .m-l-sm { background-image: linear-gradient(45deg, transparent 50%, blue 50%...
How do I call my library from a Client Script?---gives me an undefined error message.*The syntax is a little off and I dare not use x as a variable. I am just trying to figure out how to call the SI from the CS.
I am working with the Project Task Table and created a field called Task Name. We are using that instead of Short Description. Well after a year or two, we want to switch back to Short Description and not use Task Name. I need to copy over the value ...
I would like to add the userID in parentheses next to the username in the Activity Log when a record is updated.
Hi Snow Enthusiasts, The global search in our service portal stopped showing results of catalog items. Why I say "stopped" because it was working absolutely fine the last time I had tested. Clearing your questions that you might need answers: ...
Dear all, is it possible to show a record producer in a popup window ? thanks for help regards
We have developed a web application which uses the servicenow scripts to add the task as work note to the incident. After this, (hope) there is a trigger which saves the value in the sys_journal_field. We need to update the sys_created_by field in th...
Hi folks, I am making a UI Action that is used in a form view (sn_sm_finance_request), and the goal I am achieving is to make the UI Action to show an existing record producer. therefore I have made my UI action, UI Page: The UI page is...
Hello, I am currently working on the ServiceNow Portal and linking the Knowledge Base to the Portal. The knowledge base is linked and everything is working fine except when viewing articles created from the KB templates. When going into the view from...
Hi everyone,We have done a Client script similar to OOTB "(BP) Set Location to User" wich sets the location of a incident same as caller.location when the caller is changed. Our script is equally to this OOTB but it sets the company.The script seems ...
