You can never get enough examples, so I've included a small example of a workflow timer that pulls a Catalog Item form variable and calculates a time to wait from that date. //get term_datetime variablevar termDate = new GlideDateTime();termDate.setD...
Alright folks - Been trying to figure this out for months on my own. Hope you can help here. I am simply trying to get the HTML variable to follow the same read-only behavior in the Service Portal as it does outside of the portal. The HTML edit bar ...
Reference catalog variable on user table is searching user on the basis of location - variable attribute = ref_auto_completer=AJAXTableCompleter,ref_ac_columns=manager;location Can we make search work with last name. Right now when i am searching use...
Hi all, seems like something simple, but if anyone can help that would be great...figuring I need to clone the breadcrumbs widget and update the script. I want to show the Title of the [sc_home] page in the breadcrumbs when the user is on [sc_categor...
Hi SN DEV Community! I understand that currently the 'Question Choice' table located within a Select Box variable does not contain an active flag, as a result we're unable to mark a selection as inactive. While we can delete the item, this goes again...
Hi, I have set the due date and the SLA days based on Item field and i need to merge the two script include and two client scripts into one as both are from the same table and the code is the almost the same as well. Code: To get the due date and SLA...
Hi Everyone, We have an SLA for problems that will start based on the below condition and the pause condition is But it seems not working as expected, SLA will pause when the problem state is either pending third party or submitted for RCA approval,...
Hi,I have a table containing records of stores in the global application and i have a table in a scoped application containing records of contracts related to specific stores. I want some field values in the contract form to be populated from the sto...
Hi All, Require your help in understanding what constitutes a minor & major enhancements(customization) or the differences between the same in Service Now. Thanks and Regards, Mahesh Pithe
Hi All, Could anyone tell me how can we enable audit functionality on CMDB tables. I am looking to enable audit feature on some of CMDB tables, Since those are not being audited from OOB. Example : cmdb_ci_mfp_printer Audit checkbox on collection fie...
Is there a way to user a before query business rule on a reference field to limit the result set of the reference field based on the table that contains the reference field? Typically, this would be done via a reference qualifier, but in a domain sep...
Is it possible to see a list of catalog items which doesn't have an "Available For" set to them? I'm trying to see all Catalog Items with a specific short description in a list, so I can add an "Available For" all at the same time.The following cond...
Is there a way to re-order actions in Flow Designer? Or insert an Action into the middle of an Action sequence? Thanks for your time
Trying to refine a Business Rule that works on BEFORE insert or update. On a catalog item I have the following: Hiring Manager - single user reference variable CCs - UI Macro with label variable that mimics WatchList - returns user sys_id Interest...
Hi Experts, I would to have your support for my issue. I'm creating a business rule to get data into another table for reports purpose. I want to calculate the duration between two dates that I have in my table. I'm currently using gs.dateDiff(); but...
