Hi EveryoneI have a need for having the original, untouched email message from the inbound email action added as .msg or .eml to the inserted incident record.I already searched the community but only found a way to add a HTML file to the record with ...
I am making a scheduled job to automate our Sprint creation. I am trying to populate a Start Date and an End Date (date-type fields without time). I have found that getByFormat('MM-dd-yyyy') using new GlideDate() allows me to insert the date. However...
We are looking for some help with the Service Catalog and routing Catalog Tasks to groups. I have Fields that were put on the Location table and trying to pull them into the Catalog Items. We have been told we can only dotwalk 1 level on getting thes...
Hi all, I have a multiple variable named on a catalog item. It is part of a variable set. Once the user submits the order an event is fired which will send email notification to the approver to approve the requested item and workflow is also attache...
Does wf_activity table contains all activities from all workflows?.Is it only stores activities of workflows executing in current context or it contains activities from all workflow contexts.
Hi All, I am trying to restrict the non admin users to see the users form default view. There has been reported instances when the ITIL users are able to access their profile by navigating My Profile. Initially their profile shown in self service vie...
Hi, how would I get the parent table name of a record? For example, cmdb_ci_netgear table extends cmdb_ci_hardware table. The code looks as follows: var ci = new GlideRecord('cmdb_ci_hardware'); ci.get('123456789'); //looking for a specific sys_id in...
Hi Everyone, i have created one field(number) in Catalog form. now my requirement is, to make that field Auto Incremented field Just like Incident number field in Incident Table. if anyone knows, please let me know. Thank you
I have a variable in a form within multi row variable set. The variable is a YES/NO field. I wanted to check for every row added the if at any row "no" is selected on the variable the form should not be submitted
Hi all,I have a requirement to display a pop-up containing a message to users logged in every x hours i.e. 1 message after 2 hours and another after 4 hours etc. My initial thoughts are to somehow use the Logged in User table to figure out the timi...
difference between agent vs agentless discovery
Dear Community In our organization we agreed that we would remove from the Incident form the Knowledgebase Check Box when resolving a ticket to stop rubbish from being stored in the KB data in draft state. However since removing the checkbox from the...
How to change ServiceNow instance's email address? By default, ServiceNow instance's email address to receive emails is based on instance URL as below: - URL: https://XXX.service-now.com- Email: XXX@service-now.com I would like to change the email ad...
We are developing scoped applications in DEV instance and then using application repository to install them to higher environments. In parallel, sys admin is periodically cloning lower environments from production for upgrade to London testing etc....
Is there an ACL or similar in place blocking users from sharing out their own list queries? An admin gets "Visible to [Me], [Everyone], [Group]" while a normal ITIL user gets "Visible to [Me]".
