Hi, I am trying to set a /Target wait time/ as 5sec in an incident queue so that the agent can respond within the timeframe. But this seems to be not working. The incident in the workspace is present until the agent accepts/ rejects irrespective of t...
Hello Team, From past Three days I was trying to create Button in place of links on email notification but it's not working showing error script on email body. I need help to create Button without using button can any one help me with the script if p...
Everytime I try to move the state of a New change to -4 (Cancelled) I get a 400 BAD REQUEST back, but no more information as to what information is needed in the request How can I cancel a change via the REST API?
Hi I have updated the incident form but it captured in default update set I want to move the update from default to another update sethow can I move the updates from one update set to anotherthanks in advance
I would like to setup a default value for a field using scripting the simpliest way i.e 1234T56790. For example, I would like to place a "T" in the 5th position of the Transaction Code, so when the user submits a request, the 5th position of the Tran...
Hey folks -- I am really stuck and I hope someone can suggest something. I'm building a simple ticketing application (extension of task) for a customer. I'm working on their dev instance where I am an admin and a security_admin. I initially developed...
Has anyone being able to high-jack the base theme field for a portal and which will dynamically load a different theme based on the company/user when a page loads in the portal?Also is there a script type [like a hook, "onload"] that runs prior to th...
created a radio button and choice field so on onload of the ui page the choice field is made read only. but now on selecting the radio button the choice field needs to be editable in ui page html:- <input type="radio" value="value2" name="country" i...
Hello again, i need a little help with the email client. I found some threads like (1 / 2) but i dont get it 100% working. I got a column in incident "u_mail" with some choices. Different Email Client Templates with a condition to the u_mail. If i c...
Hello everybody, A little bit of context I have added a new UI Action as a List Choice and marked the "Client" checkbox so it becomes client side. For this UI Action, I have added also a function to be called onClick. This function is defined in the ...
Which one statement correctly describes access control rule evaluation? A. if a row level rule and field level rule exist, both rules must be true before an operation is allowed B. the role with the most permissions evaluate the rules first. C. if mo...
I am trying to parse through an incoming email using pairs like "foo:bar" but it has come to my attention that some of the different users emailing us are changing parts of their terms. I would like to change this into regex to try and still capture ...
Hello all.... I am trying to use "Live Chat" in my PDI on OOB ESC (HR Portal). I have few question: 1) How do I disable virtual agent - we are not ready to use virtual agent just yet 2) I have activate the plugins, create new chat queue, assigned it ...
Hi In which table stored Run Script activities where I can find code? I can't find mentioned table.
Hi, I'm curiouse how can I create loop over workflow by script. I've got run script thats sends email and weekly timer. I wanna loop it four times until end of the month and then go to begining. I didn't find any out-of-the-box solution in the way of...
