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how can i create change template as a change type?

KM SN
Tera Expert

‎07-09-2024 05:37 AM

I have created a change template and that need to be shown when i click on new  from the change request list view along with other change types ? is it works?

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Mark Manders
Giga Patron

‎07-09-2024 05:40 AM

Can you share a screenshot of what you mean? Are you referring to the interceptor?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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Dr Atul G- LNG
Tera Patron

‎07-09-2024 05:52 AM

Hi @KM SN 

 

There is no direct way what you are looking for, you need to do customization. 

 

https://www.servicenow.com/community/developer-articles/reporting-on-template-usage/ta-p/2317928

 

https://www.servicenow.com/community/developer-articles/track-template-usage/ta-p/2305421

 

 

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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