Flow designer not working with Catalog task variables

[Akki1]

Hi,

I have created a catalog item and in that I'm having some catalog task. In my flow designer I'm showing some variables on task level while creation and on the basis of the variables value I'm creating 2nd level task. But the problem I'm facing is when the variable value is given and task is made in close complete state then in the flow designer I'm using a IF condition to check the variable value which is evaluating to false always even though it should return true.

[Rohit99]

Hi @Akki1,

Can you please elaborate this more and add some screenshots.

Thanks,

Rohit Suryawanshi

[Akki1]

@Rohit99 
So I'm creating a task using flow designer and I'm showing some variables on task1 and once this is closed the flow creates task2 on the basis of the value chosen in variable shown on task1.  But that if condition returns always false but ideally it should return true.

[shreedevin]

Hi 

Step 1: Verify Variable Values

First, ensure that the variables are being set correctly and have the expected values. Sometimes, the variables might not be populated as anticipated due to form submission errors or incorrect variable configurations. Go to the catalog task record and check the variable values manually to confirm they are set as expected.

Step 2: Debugging in Flow Designer

Enable debugging in Flow Designer to trace the execution of your flow. This will help you understand how the flow is behaving and where it might be failing. In the Flow Designer, run the flow with debugging enabled and inspect the logs to see the values being processed at each step, particularly at the IF condition.

Step 3: Check Condition Logic

Examine the logic used in the IF condition. Ensure that you are referencing the variables correctly and using the correct syntax for evaluating the conditions. Sometimes, simple errors in the logic can lead to incorrect evaluations. For example, verify that you are not mixing up variable names or using incorrect operators.

Step 4: Data Types and Comparisons

Ensure that the data types of the variables match the type expected by the IF condition. For instance, if you are comparing a string to a number, the condition will always evaluate to false. Convert or cast the variables to the appropriate data types before performing the comparison.

Step 5: Timing and State Changes

Consider the timing of when the variables are being checked. If the task is being closed and the variables are being set after the task is moved to the closed state, the IF condition might be evaluating the variables before they are set. Ensure that the flow checks the variable values at the correct point in the process.

Step 6: Flow Logic and Execution Order

Review the overall flow logic to ensure that the steps are executed in the correct order. If there are any asynchronous steps or actions that might cause delays or misalignment in the flow execution, adjust the order or add wait steps to ensure proper sequencing.

Step 7: Testing with Static Values

As a test, try using static values directly in the IF condition to see if the condition logic itself works as expected. This can help isolate whether the issue is with the condition logic or with the variables being used.

Step 8: Alternative Approaches

If the problem persists, consider alternative approaches such as using script actions to manually check the variables and set the flow's execution path. Script actions provide more control and flexibility for complex conditions and data manipulations.

Thanks and Regards
Shreedevi Narayana

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