How can I display and modify a record's Followers

jnovack
Kilo Guru

At the top of any Task, you can Follow the record in Connect, but I'm missing out on how to get some key information.

1) How can I (itil_user) see the current list of Followers? (Is my boss or SME aware this is happening?)

2) How can I (itil_user) add someone to the current list of Followers? (add my boss or SME to awareness list)

I'm HOPING it's as easy as "Form Layout" and I missed something obvious. I'm interested i seeing this information in a view.

I know that I can do these functions within the Connect client (see and add), but I do not feel like opening the client every time I want to see that information that should be associated with the record.   Is it a related-list?

7 REPLIES 7

There is Collaborate part in left menu; in "Record Feeds" link you can display the tickets that you follow


find_real_file.png


If you click any of the records you will see the followers in the upper right corner. Like this:



find_real_file.png


They do?



Let's take a look at those "Updated" dates...



find_real_file.png