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‎05-27-2025 03:03 AM
As shown in the screenshot when rejecting a change a comment is forced.
But when rejecting from this view it is bypassed
Can anyone help how I can get the field to be filled in?
Solved! Go to Solution.
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‎05-27-2025 03:13 AM
you can use before update business rule and check if value is present or not
if not then stop the record update and throw error message
gs.addErrorMessage('Please fill comments');
current.setAbortAction(true);
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-27-2025 03:13 AM
you can use before update business rule and check if value is present or not
if not then stop the record update and throw error message
gs.addErrorMessage('Please fill comments');
current.setAbortAction(true);
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader