How can I make Category Field mandatory on Security Incident Response Form - Only for New Records

[WazzaJC]

How can I make the 'Category' Field mandatory on a Security Incident Response Form - Only for New Records

Dear ServiceNow Community colleagues, please may I request your help/advice on how to achieve this.

I need to ensure the 'Category' field is mandatory on the Security Incident Response Form - but only for New Records.

How can I achieve this using a Client Script and what is the Client Script code to use, assuming this is an onLoad Client Script?

I am trying this myself, however it seems to be applying the mandatory field setting (to the Category field) even for existing Security Incident Response records.

I want to ensure the field is mandatory only when a new Security Incident Response record is raised.

Please see attached screenshot of the Security Incident Response form, showing the 'Category' field that I want to make mandatory - only for new Records.

Many thanks for any guidance/advice.

[Arun_Manoj]

Hi @WazzaJC 

Create a Client Script:

• Table: sn_si_incident (or your specific Security Incident table)

• Type: onLoad

• UI Type: All   

function onLoad() {
if (g_form.isNewRecord()) {
g_form.setMandatory('category', true);
}
}

[shantanu_patel8]

Hi @WazzaJC ,

The solution suggested by @Arun_Manoj is good if you are only trying to make the category as mandatory from the client side expecting that the security incident can only be created by user directly from native UI.

Other ways you can also use:

1. UI Policy with "category" as mandatory.

2. Data policy with "category" as mandatory, this will restrict creation of security incident even if record gets created from API.

Please mark the answer helpful and correct if it resolves the issue. Happy scripting 🙂

-Shantanu

[WazzaJC]

Thanks very much Arun, I appreciate your help with this guidance, much appreciated 🙂

[Dr Atul G- LNG]

Hi @WazzaJC 

Why not you try to make it mandatory when SIR in new state only.