Check ticket status on VA

joshmorris
Tera Guru

‎05-15-2025 02:31 AM

Hi, when a user clicked the check IT ticket status option within the VA and selected a ticket and then try to add a comment it says this. It is fine for other users but says this on multiple tickets of hers? Any suggestions?

joshmorris_0-1747301199013.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-15-2025 03:00 AM

Hi @joshmorris 

 

https://www.servicenow.com/community/developer-forum/how-to-solve-i-m-having-technical-issues-and-wo...

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0967379

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Dr. Atul G. - Learn N Grow Together
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Ankur Bawiskar
Tera Patron
Tera Patron

‎05-15-2025 03:19 AM

@joshmorris 

is this happening with all the topics or only this topic?

was this working fine earlier?

Did you recently upgrade?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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joshmorris
Tera Guru
In response to Ankur Bawiskar

‎05-15-2025 03:23 AM

Just this topic for one person so far, we have only just tested it so dont know if it was working earlier and we have not recently upgraded

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to joshmorris

‎05-15-2025 03:30 AM

Hi @joshmorris 

 

Try to repair the plugin once.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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