How can I make the default cc value of email client to be blank as default?

irenechen · ‎07-25-2016

The CC field of email client is populated by the person who created the record. How can I remove this default value in the email client popup form?

Thanks,

Irene

Abhinay Erra · ‎07-26-2016

It will only change on a specific table. For example, if I want to change the default behavior of email client on sc_req_item table, I will create a new client template on that table and put the cc field blank as shown below.

Here, when I click the email icon, the cc is field is blank

View solution in original post

irenechen · ‎07-26-2016

Thank you Abhinay, your suggestion is working. Thanks your quick response

very much...

Abhinay Erra · ‎07-25-2016

See section 4 in this link

Enabling the Email Client - ServiceNow Wiki

johnram · ‎09-19-2017

The ServiceNow Wiki content is no longer supported. Updated information about this topic is located here: Email Setup

Visit http://docs.servicenow.com for the latest product documentation

mrswann · ‎07-25-2016

as above. be aware this functionality is well considered. the auditing of who sent the email is not well exposed so sometimes the cc is an excellent clue..

it also loops the individual in to the conversation for subsequent reply to all

irenechen · ‎07-26-2016

So, as this not a platform level change, could you please let me know how

I can change the default CC value to another general email account? Thanks