How can I make the default cc value of email client to be blank as default?

[irenechen]

The CC field of email client is populated by the person who created the record. How can I remove this default value in the email client popup form?

Thanks,

Irene

[Abhinay Erra]

Create a new client template on the table you want and put cc field blank.

[irenechen]

Hi Abhinay,

Thanks for your answer... Could you please specify the detail of the

section 4? I have reviewed it before created this question, and couldn't

find a match information.

I tried create the email template, and found no email cc information in

the template. As this change only apply for a single email client in a

application, not platform level, so I don't expect any platform level

configuration need to be changed.

Thanks,

Irene

[Abhinay Erra · Accepted solution]

It will only change on a specific table. For example, if I want to change the default behavior of email client on sc_req_item table, I will create a new client template on that table and put the cc field blank as shown below.

Here, when I click the email icon, the cc is field is blank

[irenechen]

Thank you Abhinay for your screenshot !

I was opening email -->templates instead of client templates, that's why

I couldn't find the CC option from the form. I will give a try.