How can I make the default cc value of email client to be blank as default?

irenechen · ‎07-25-2016

The CC field of email client is populated by the person who created the record. How can I remove this default value in the email client popup form?

Thanks,

Irene

Abhinay Erra · ‎07-26-2016

It will only change on a specific table. For example, if I want to change the default behavior of email client on sc_req_item table, I will create a new client template on that table and put the cc field blank as shown below.

Here, when I click the email icon, the cc is field is blank

View solution in original post

Abhinay Erra · ‎07-26-2016

Glad you got it resolved. Please mark it as correct so that others who have have same question can find the answer quickly.