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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer blog Heading to World Forum New York? Let's Make It a Two-Day Thing. Heading to World Forum... Read More now[dev] blog Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Developer Advocate Blog Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Developer Advocate Blog Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Developer Advocate Blog Do All Developers Need to Be Tech Leads Now? Key takeaways • AI agents can now write code faster than most teams can review it, ... Read More Developer Advocate Blog ServiceNow Meets Smart Glasses: Live-Coding a Scripted REST API Proof of Concept What if a P1 incident ... Read More Developer Advocate Blog ServiceNow Build Agent MCP Servers: Jira, Figma, Postgres, Zoom, and More ServiceNow Build Agent... Read More Developer Advocate Blog Calling ServiceNow AI Skills via REST API: A Complete Walkthrough Everything AI in Servi... Read More Developer blog Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Developer blog How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum Dev instance not getting refreshed, current status showing Offline Dear Community,I am us... Read More Developer forum Closed Cases Column Hello,I'm a new user, and need some guidance. Can anyone help explain why some closed cases in ServiceNo... Read More Developer forum Security Incident Response and Co-pilot Our Cybersecurity team uses ServiceNow Security Incident Response (SIR) on the Aust... Read More Developer forum Cannot create a Remote Instance Record after a system clone Good afternoon,I neede... Read More Developer forum Servicenow OAM survey Setup We have enabled the OAM Survey integration in ServiceNow and completed all the requ... Read More Developer forum How do we remove an option in the Workspace menu? How do we remove an option in the Workspace drop menu?... Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. GRC events On Demand Virtual Experience: From AI pilot to enterprise: what works, what breaks, and how to close July 03-September 30, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5226048/from-reactive-to-ready-whats-next-for-autonomous-it?referenceSource=community Read More Service Management events Live Webinar: The reason your AI CX strategy is failing (and how to fix it) You invested in AI to ... August 20-September 16, 2026 8:00 AM https://info.servicenow.com/WBR-MA00016655_Q3-FY26-AI-CRMStrat-IDC_MT00003849_LP.html?referenceSource=Community Read More HRSD events HR Tech - Las Vegas LEARN MORE Attending HR Tech in Las Vegas on October 20 -22? Meet with ServiceNow to see how AI complete... September 02-October 22, 2026 8:00 AM Mandalay Bay Convention Center, South Las Vegas Boulevard, Las Vegas, NV, USA Read More Hawaii SNUG Register for the Hawaii SNUG H2 2026! Welcome SNUG Members! We're excited to announce our next Hawaii SNUG on September 1... September 14, 2026 11:30 AM Hawaii Medical Service Association, Ke’eaumoku Street, Honolulu, HI, USA Read More App Engine events Build Agent Workshop - New York City Hands-on Workshop: Move Beyond Vibe Coding, Build Enterprise Apps with AI and Build... September 15, 2026 6:00 AM 50 Hudson Yards, New York, NY, USA Read More Armis events From Visibility to Execution: The Next Evolution of OT Security Organizations responsi... September 15, 2026 8:00 AM Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

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Activity in Developer

Closed Cases Column

Hello,I'm a new user, and need some guidance.  Can anyone help explain why some closed cases in ServiceNow show the "Closed By" field as blank (empty) instead of displaying the name of the agent who closed the case? Thank you, 

  • Question

Dev instance not getting refreshed, current status showing Offline

Dear Community,I am using Dev instance and due to weekend, I did not logged in. Its only 3 days since I logged in last. Now, it shows offline and after clicking refresh it's not getting Active. The URL is also not working and History is also missing....

  • Question

Security Incident Response and Co-pilot

Our Cybersecurity team uses ServiceNow Security Incident Response (SIR) on the Australia release and would like to use Microsoft 365 Copilot Premium to query SIR data for incident summaries, trend analysis, reporting, and executive insights. What out...

  • Question

Resolved! Cannot create a Remote Instance Record after a system clone

Good afternoon,I needed to clone my production instance to dev and test.I am attempting to create a Remote Instance record in the test instance to point to dev. I am receiving the following error:Authentication to remote instance failedMethod failed:...

  • Question

Servicenow OAM survey Setup

We have enabled the OAM Survey integration in ServiceNow and completed all the required setup activities, including:Registered the application in AzureCreated and configured the new AM provider in ExchangeHowever, we are unable to find documentation ...

  • Question

How do we remove an option in the Workspace menu?

How do we remove an option in the Workspace drop menu?  There is no "Active" choice and we don't want to delete it.  I guess I'm asking of there is an "easy, no code" way .    (in AUS)   

  • Question

Integrating P1/P2 incident flow with Copilot

Hi Community, Requirement: The ServiceNow Flow designer should Trigger whenever:1. A new P1 or P2 incident is created, or2. An existing incident is updated from P3 to P2 or from P3 to P1 Once the flow is triggered, it should 1. Identify the P1/P2 inc...

  • Question

Incident: Developer Site Restored and PDI Availability Issues

  Update: July 27, 2026    The infrastructure issue has been resolved, and all PDIs are back online. New PDI provisioning has also resumed, with PDIs currently available and little to no wait.    All developers have been given additional time to acce...

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