How can i promote an existing incident to MAJOR Incident via Rest API PUT call

[Raunak kapoor2]

I have an existing Incident in my instance

How can i promote an existing incident via Rest API PUT call

[Community Alums]

Hi @Raunak kapoor2 ,

Use the REST API Explorer to send the following request:

PUT https://instance.service-now.com/api/now/v1/table/incident/{sys_id}?sysparm_exclude_ref_link=true

Procedure

1. In the top-left of the REST API Explorer, click Modify a record (PUT) or Update a record (PATCH).
2. In the Path Parameters section, select the Incident (incident) table.
3. In the sys_id field, enter the sys_id of the record you created.
4. In the Request Body section, click Add a field.
5. Select the Short description field and specify a new value.
6. Click Send.
7. Verify that the Response Body contains the updated short_description value.

[Raunak kapoor2]

I wantto promote an incident to MAJOR incident. How do i do that ?