How can I remove unsubscribe link from email ?

Aryan
Tera Contributor

Hello Team,

 

How can I remove Unsubscribe link from email that are triggering from Servicenow to users?

Is there any difficultly i have to face if i remove that from email?

How unsubscribe will work if any user click on that ?

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Aryan 

 

You need to update the email template. 

Is there any difficultly i have to face if i remove that from email?

Atul: Yes, it may impact user experience, where a user is not part of group / service but still get email and cant unsubscribe. 

How unsubscribe will work if any user click on that ?

Atul: It will remove user from mail list. Give a try in PDI.

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************