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How can I save the choice list change in HR case?

itbelongs2u
Tera Contributor

As an admin, I want to make the 'Awaiting Approval' option in the State choice list invisible. The instructions specify not to delete the option, but to hide it from the choice list.

 

So instead clicking X to delete, I changed the number as below for Awaiting Approval. But, the State still displays 'Awaiting Acceptance' as an option in the case record since the change has not saved, even though I hit 'Save' button.  How can I make this change saved?

 

(When I impersonate the HR admin, I am unable to edit this.)



itbelongs2u_2-1762509013899.png

 

 

2 REPLIES 2

Shruti
Mega Sage
Mega Sage

Hi

To hide the choice list option

Navigate to sys_choice.LIST

Filter choices by table, element, language and make inactive true

Shruti_0-1762509297265.png

 

Ankur Bawiskar
Tera Patron
Tera Patron

@itbelongs2u 

unless you mark that choice as Inactive=true in sys_choice this won't happen.

share some screenshots.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader