How can I save the choice list change in HR case?
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3 weeks ago
As an admin, I want to make the 'Awaiting Approval' option in the State choice list invisible. The instructions specify not to delete the option, but to hide it from the choice list.
So instead clicking X to delete, I changed the number as below for Awaiting Approval. But, the State still displays 'Awaiting Acceptance' as an option in the case record since the change has not saved, even though I hit 'Save' button. How can I make this change saved?
(When I impersonate the HR admin, I am unable to edit this.)
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3 weeks ago
Hi
To hide the choice list option
Navigate to sys_choice.LIST
Filter choices by table, element, language and make inactive true
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3 weeks ago
unless you mark that choice as Inactive=true in sys_choice this won't happen.
share some screenshots.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
