How can i set old and new value in a field?

[Ankit Kumar6]

HI,

On change of a caller in an incident, how can I set old and new caller email in additional comments ?

Thanks,

Ankit

[AnveshKumar M · Accepted solution]

Hi @Ankit Kumar6 

You can use a before update Business rule like the one below.

(function executeRule(current, previous /*null when async*/) {

	current.comments = "Old caller email: " + previous.caller_id.email + "\n New Caller email: " + current.caller_id.email;

})(current, previous);

And the result is:

Please mark my answer helpful and accept as solution if it helped you 👍✔️

[Ankur Bawiskar]

@Ankit Kumar6 

you can use before update BR and handle it

what script did you start with and where are you stuck?