User sysid is printed in worknotes journal
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12-25-2025 03:53 AM - edited 12-25-2025 03:54 AM
Hi Everyone,
Below is the screenshot of "ask for approval" action of flow designer, i am adding journal in work notes field..
Which is working fine, but at the end its printing sysid of the user who is rejected/approved it in the work notes.
Instead i wish to show user name itself.
Thanks in Advance,
Sachin
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12-25-2025 04:04 AM
which logic is adding that work notes?
you didn't share that
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-25-2025 04:19 AM
@Ankur Bawiskar There is no other logic adding that worknotes, the worknotes are getting printed from "journal field" of "ask for approval"
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12-25-2025 05:08 AM
I am not aware of any such logic.
may be it's OOTB flow logic which is updating and adding sysId
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-25-2025 05:07 AM
Hi @Sachin G K1 ,
Is it happening with all the users in that group or just for this one approver? (Can you check his/her user profile?)
I don't see any issues with the ask for approval setup.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
