How can I set the short_description field from the value of a single line text variable?

[MC2006]

I am attempting to set the value of the short_description of a sc_req_item from the user input when the RITM is submitted. The value I want to use from the RITM is a single variable and will be used in an email notification.

I have tried to use a BR to set the short_description and have tried a client script as well. I'm still pretty new to ServiceNow and am not familiar with all of the intricacies yet. 

Any guidance or pointers would be appreciated.

[Ankur Bawiskar]

@MC2006 

what are you using flow or workflow?

please share screenshots and what did you try?

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[MC2006]

Hi @Ankur Bawiskar 

I haven't tried to use any flows as we are trying to keep all of our notification/actions tied to the configuration of the catalog item. I have tried the below BRs

(function executeRule(current, previous) {

    current.short_description = current.variables.title.toString();

})(current, previous);

---

(function executeRule(current, previous /*null when async*/) {

    var title = 'title';

    var shortDesc = current.variables.getValue(title);

    if (shortDesc) {

        current.short_description = shortDesc;

    }

    gs.info('set ritm short desc ' + current.number + 'title(' + title + ')=' + title + '.');

})(current, previous);

[AnasuyaRampall]

If you use a flow for the specific RITM, you can access the Catalog Variables in a task creation action. There you can set the value of any of the catalog Variables you created and map it to short_description.

[Ankur Bawiskar]

@MC2006 

you should use after insert BR on sc_req_item table

Condition: current.cat_item.name == 'Your Item Name Here'

Script:

(function executeRule(current, previous /*null when async*/ ) {

    var shortDesc = current.variables.variableName;
    if (shortDesc) {
        current.short_description = shortDesc;
        current.setWorkflow(false);
        current.update();
    }

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.