how can i trigger a post outbound rest api call from incident ticket ?

[chercm]

i have a button on the form and i would to know can i trigger a outbound call ?

i have the outbound rest message configured 

[Niklas Peterson]

Hi @chercm ,

At the form for your http method you have a related link called "Preview Script Usage". It will give you a script example on how to use the http method in a script. Add the script to your UI Action and modify as needed.

Regards,
Niklas

[Martin105]

Use Preview Script Usage to get script snippet that you can use. But you will need also process the response... 

You can find in REST message definition in Related links

[Community Alums]

Hi @chercm ,

There are two ways to test this out.

1. Create a UI action and use the script from preview script usage.

2. Create a flow and use the Integration Hub Rest API call action

Code snippet for UI action-

// Define the UI Action script
(function() {
    try {
        // Initialize the REST message
        var restMessage = new sn_ws.RESTMessageV2('Dell ticket', 'post');
        
        // Set the request body with incident details
        var requestBody = {
            short_description: current.short_description,
            description: current.description,
            // Add other fields as required
        };
        
        // Set the request body for the REST message
        restMessage.setRequestBody(JSON.stringify(requestBody));
        
        // Execute the REST message and get the response
        var response = restMessage.execute();
        var responseBody = response.getBody();
        var httpStatus = response.getStatusCode();
        
        // Log the status and response for debugging
        gs.addInfoMessage('REST API call status: ' + httpStatus);
        gs.addInfoMessage('Response body: ' + responseBody);
        
    } catch (ex) {
        var message = ex.getMessage();
        gs.addErrorMessage('Error occurred during REST API call: ' + message);
    }
})();

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar

[chercm]

@Community Alums 

@Community Alums 

this is what i copy from preview : 

try {

var r = new sn_ws.RESTMessageV2('Dell ticket', 'POST');

r.setStringParameterNoEscape('LastName', 'test');

r.setStringParameterNoEscape('PreferContactMethod', 'phone');

r.setStringParameterNoEscape('PreferLanguage', 'en');

r.setStringParameterNoEscape('ClientId', '730634');

r.setStringParameterNoEscape('ClientHostName', '');

r.setStringParameterNoEscape('CountryCodeISO', '');

r.setStringParameterNoEscape('Country', 'Singapore');

r.setStringParameterNoEscape('RequestId', '');

r.setStringParameterNoEscape('Message', 'Laptop burning');

r.setStringParameterNoEscape('FirstName', 'David');

r.setStringParameterNoEscape('PhoneNumber1', '+6599999999');

r.setStringParameterNoEscape('GuId', '');

r.setStringParameterNoEscape('ClientVersion', '');

r.setStringParameterNoEscape('ClientIPAddress', '0.0.0.0');

r.setStringParameterNoEscape('EmailAddress', 'abc@abc.com');

r.setStringParameterNoEscape('PreferContactTimeframe', '8-5pm');

r.setStringParameterNoEscape('CompanyName', 'ABC');

r.setStringParameterNoEscape('TimeZone', 'GMT+0800');

r.setStringParameterNoEscape('EmailOptIn', '');

r.setStringParameterNoEscape('ClientType', 'HELPDESK');

//override authentication profile

//authentication type ='basic'/ 'oauth2'

//r.setAuthenticationProfile(authentication type, profile name);

//set a MID server name if one wants to run the message on MID

//r.setMIDServer('MY_MID_SERVER');

//if the message is configured to communicate through ECC queue, either

//by setting a MID server or calling executeAsync, one needs to set skip_sensor

//to true. Otherwise, one may get an intermittent error that the response body is null

//r.setEccParameter('skip_sensor', true);

var response = r.execute();

var responseBody = response.getBody();

var httpStatus = response.getStatusCode();

}

catch(ex) {

var message = ex.message;

}

 i have used some variable to test but the preview script have those answer filled.